BicycleHero.com Customer Support Plan
BicycleHero.com Guarantee
Our 100% satisfaction guarantee ensures that every item you purchase at BicycleHero meets your high standards—or you can return it for a replacement or refund.
We have been outfitting outdoor adventurers since 2006. And in that time, we've learned a lot about what makes great gear. Our employees continually use all the gear we have to do the same activities that you do—from weekend day hikes to world class racing compatition.
Plus, we listen to your feedback. All of it. Bottom line? You can count on everything we offer to be highly functional and 100% satisfaction guaranteed. Which means you can't go wrong with gear from BicycleHero.com.
If you're ever dissatisfied with an item, you may return or exchange it to BicycleHero.com.
Repair Service
If the item has some problem, we can do repair service for you. Please return the item to us. We will let the item to get repair by manufacturer. Then we will send it to you. If the item is in the warranty period, we must follow the policy of manufacturer. If the repair service makes any charge, we will contact you. And after getting confirmation from you, we will proceed the repair process.
Depending on your using duration, the postage will be charged.
3 months from ordered date - returning cost by buyer , second regular shipment is free.
over 3 months from ordered date - returning cost by buyer, second shipment by buyer.
Before returning the item, please contact to us with the photos of the item status. We can suggest the best solution for it.
Open a ticket for repair service
Size Exchanges
It's often difficult to know what size shoe or apparel product is going to fit you when you can't try it on first. We take the risk out of purchasing over the internet. If you find you need a different size, simply return the item in new condition and we'll ship you the size exchange at no charge: we offer FREE our regular shipping to USA, AU, Europ, and Asia for size exchange shipments of shoes, helmets and apparel products.
Open a support ticket for size exchanging
Returns & Replacements
Buyers are responsible for paying the shipping and handling charges for exchange and refund. Please return item to address shown on package. Product must be returned in its original packaging. Customers may request for an exchange or refund less shipping and handling within 14 days of receipt. DOA/Defective goods will be refunded or exchanged depending on availability. It is the sole responsibility of the customer to verify their original purchase For any returns or exchange, please contact us first.
Open a support ticket for returning
We will happily refund or exchange any item purchased on BicycleHero
- We make no charge for returns - there is no restocking fee
- Returned goods must be unused and supplied with their original packaging and labels.
- We cannot accept returns on clothing that has been personalised e.g. with name printing
- All returns must have a completed returns form
- We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds
- If the original payment was via PayPal we will credit the PayPal account that the order was placed with.
Returning Requirement Document.
All returning item must have this document to get normal customer service process. If you send the item without this, it takes 1 or 2 weeks longer than regular process.
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What is your email address?
What is your name?(buyer name)
What is your order ID?
What should we do for you? ex) exchange new one, repair, or refund
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Returning Address
3# 68-39 Barkdaldong Manangu Anyangsi Gyeonggido 430030 South Korea
Tel: 031-443-0530 Fax:031-441-0531
Receiver: Sewoong INT
Please use international airmail service of local post.
Customer Support Team
Tel: 82-31-443-0530
Fax: 82-31-443-0531
email: support@bicyclehero.com
Direct Support Ticket
Working Hour
Monday to Friday
09:30 ~ 17:30
You have no items to compare.
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Excellent Seller! Fast shipping to the States.
This was the first time I ordered a product from Bicycle Hero. They did not
(Review by Chase155) -
Cheap but usable cage.
Plastic is a little less bendy and a little more pure brittle plastic than I
(Review by Lauren) -
fork stem length extender.
excellent product. allows for variable height adjustments. i lower for winter riding and raise for
(Review by calvin)
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