terms and conditions

Quick Links

Your Rights

Returns

Postage & Delivery

Pricing

Payment

Credit Card Security

Privacy Policy

Cookies

Stock Levels

Out of Stock Orders

Ownership of Information

Accuracy of Information

Changes

Site Usage

Copyright

Your Rights Top

Chain Reaction Cycles (CRC) is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that shopping with CRC is safe. You won't get ripped off, you’ll get your parts and we’ll sort out any problems you have. Our Terms and Conditions do not affect your statutory rights.
Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, (see Returns) up to 7 days from receipt. Our returns policy allows 12 months.

ReturnsTop

For information on Returns click return policy

Postage & DeliveryTop

For information on Postage and Delivery click shipping information

PricingTop

For orders placed from within the EU prices include VAT (Value Added Tax)* charged at the rate appropriate to the destination country of the order. VAT does not apply to orders that are to be shipped outside the E.U. or to Tax Free areas such as the Channel Islands. These areas will be priced and billed with VAT deducted. Please note that local tax and customs duty may apply. For full details please consult your local Customs office.
If you select a currency or a delivery country outside the E.U., prices will be displayed VAT free.
Whilst we do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped.

PaymentTop

CRC accept most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect. Orders paid for using Paypal will be charged in full, this will include the cost of any out of stock items.

For offline orders CRC accept (£) Sterling Postal Orders, Sterling Bank Drafts and (£) Bank Transfers in Euro (€) or Sterling (£). We recommend that you do not send cash through the post. Due to varying Exchange Rates all payments made to CRC must be in UK Pounds (£) Sterling (Excluding bank transfers).

You can also pay by PAYPAL which is a simple, quick and secure way of paying online. All you need is a PAYPAL account. For more details go to www.PayPal.com

Credit Card SecurityTop

We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.

Chain Reaction Cycles offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

When your order is processed your encrypted credit card number is removed from the web server.

This means that there is no way that someone can obtain your credit card number from CRC so you can order with confidence!

Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information.

Privacy PolicyTop

Chain Reaction Cycles are committed to protecting your privacy. When you make an online order, we need to know your name, e-mail address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfil your orders and to notify you about your order status. We will also require a land line telephone number in case we need to contact you and for international orders this number may be given to our couriers in order to help with the delivery of your goods. You have trusted us by giving us these details and CRC promise not to use these details for any other reason other than processing your order or informing you about the products and services of CRC. We will not pass any of your details on to third parties for profit or otherwise.

If you have an account but do not wish to receive weekly E-mails regarding the products and services of CRC you can click to remove your address from the E-mail list Here

CookiesTop

Cookies are tiny text files, which are stored on your computer and the CRC website uses these files to remember what currency you want to view the site in, what items are in your basket and various other things which are all in place to make the site easier to use. All shopping websites use cookies and without them the site would not work.

  Stock Levels  

CRC updates the availability of the entire stock list several times a day. Items that are 'Out Of Stock' will be displayed as such. In the rare event of a problem with availability of a product marked 'In Stock', we will contact you. You may then wish to cancel the order or wait until the item becomes available.

  Out of Stock Orders  

There are times when items become temporarily 'Out Of Stock', and these items are marked as such in the site. If you order an 'Out Of Stock' product, we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you. Your credit card will not be debited until the item returns to stock and we are ready to dispatch the product.

  Ownership of Information  

Chain Reaction Cycles creates the majority of pictures and descriptions for the website. This information is copyright of Chain Reaction Cycles and may not be used by any other party without express permission of Chain Reaction Cycles. The Chain Reaction Cycles website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright andis expressly forbidden except where specifically agreed with the Chain Reaction Cycles or where Chain Reaction Cycles had expressly requested the process.

  Accuracy of Information  

We put a lot of time and effort into describing and photographing the products we sell using manufacturer's websites, catalogues, our own photography studio and often our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused).

  Changes  

If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

  Site Usage  

Chain Reaction Cycles disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

  Copyright  

All pictures, material, code, intellectual property and descriptions are the property of Chain Reaction Cycles Ltd and Export Technologies. It may not be copied or used without the express permission of these parties.